Order Fulfillment

Tired of Packing & Shipping? Let us do the dirty work.

Fulfillment Overview

Threadbird's printing fulfillment services are best suited for clients that have been able to demonstrate a high-volume order history. . Applicants are accepted for this service on a case-by-case basis.

Fulfillment Benefits

  • Pick/Pack & Ship your orders
  • Worldwide Shipping
  • Store your inventory from any supplier
  • Connect our software to your online store's API
  • Automatically share tracking numbers with your customers
  • Store customer support included
One Time Fulfillment

Available on an as-needed basis.

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Shipping FAQ

Shipping

We ship via UPS Surepost*, UPS Innovation* for U.S. orders and USPS for International shipments. We ship to all countries that USPS supports.

*UPS Surepost and Innovation is a UPS/USPS Hybrid. It is picked up by UPS but delivered by USPS.


Returns & Exchanges

You are free to create your own return/exchange policy for your store - we'd be happy to provide recommendations for common policies and practices if needed!


Speed

We work to ship orders within 24 hours of receiving them. Most U.S. orders arrive within 3-5 business days; international order arrival dates range from 2-8 weeks depending on their local postal system.


Cost

You are free to charge what you feel is best for shipping. We recommend building fulfillment costs into your final shipping price.


Customer Support

Let us help you provide a great customer experience for your store - we will take care of any questions/concerns/returns.


Store Integration

We can integrate with any of the following shopping carts (plus many more!):

  • Squarespace
  • WooCommerce
  • Storenvy
  • Shopify
  • Magento
  • Bigcommerce

General FAQs

Do I have to print with Threadbird to use your fulfillment services?

Printing with Threadbird is not a requirement in order to use our fulfillment services. Each service is separate and you can either use one or both.

Do you offer print on demand?

At this time, no. It's something we're looking into for the future!

Is there a setup fee to get started with fulfillment?

Yes, the one time $250 setup fee is completely refundable as long as you sell at least 100 orders during the first 4 months.

Is there a contract associated with fulfillment?

No contracts! You are free to leave at any time, but you will be responsible for the cost of shipping all remaining products back to you. All outstanding invoices must be paid before your product is shipped back.

Can I include free items with my order (stickers, wristbands, etc)...?

We can include one (1) small item in each package at no extra charge. Anything more than that may require a small additional fee.

How can I get items from my inventory sent directly to me?

All we need is an email with the request, the shipping address, and how quickly it needs to arrive. We will bill you for the costs of shipping, plus a small handling fee (either normal fulfillment fees or up to $6 per box).

Can I sell items other than t-shirts?

We can ship most items, including but not limited to: apparel, CDs, posters and small promotional items!

Can I provide my own custom packaging?

Yes! Although it depends on the complexity of the customization, you will not be charged for additional packaging fees. Please speak with us prior to providing us with packaging. All packaging you provide will be counted as additional product storage.

Will the packing slip and shipping label be branded? Will anything else come with the package?

Our standard packaging includes a blank white polybag or blank box. It will have your name listed over our address as the shipper for all domestic shipments. International orders will have a person's name on it. The buyer will also receive a packing slip (no pricing listed) displaying the item(s) ordered and basic return/customer information.