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Fulfillment Customer Support Specialist

  • Location: Orlando, FL
  • Job Type: Full-Time (M-F, 8am-4pm CST or 9am-5pm EST)
  • Hire Date: Immediately

What is Threadbird?

We are a full-service printing company specializing in screen printed apparel. Our tight-knit culture thrives off of hard-working, fun-loving, young professionals and we're looking to add an awesome Fulfillment Customer Support Specialist to the team!

The Role:

You'll be the the front line of customer service on behalf of our client's fulfillment operations, making sure that their clients are as informed and happy as can be. You'll work on keeping each store on track with their customer service profile, while ultimately bringing Threadbird’s core values to life every day in every interaction.

Day-to-Day Responsibilities:

  • Respond to & manage an influx of customer questions, issues, and concerns via e-mail
  • Maintain and update customer accounts as needed
  • Follow e-mail communication procedures and guidelines
  • Light data entry
  • Process incoming returns/exchanges on a daily basis
  • Assist with shipping/picking/receiving in a warehouse environment

What We're Looking For:

  • Experience in customer service
  • Strong communication skills - must be a people-person!
  • Superhuman ability to make customers smile from behind the computer
  • Demonstrate empathy and a strong sense of understanding to each and every customer
  • Familiarity with using Excel and/or Google Sheets
  • Experience with Apple computers
  • Ability to multitask, prioritize, and manage time efficiently

What We Offer:

  • Creative workspace full of light, energy, coffee and free snacks
  • Spontaneous Nerf wars (every other Wednesday)
  • Paid time off/sick leave
  • Ongoing education into the best customer support e-mail practices

Required Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Threadbird is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Veterans/Disability.

Apply Now

We’d love to hear from you! Send an e-mail to with your resume, cover letter, and anything else you think we should know about you. Please also include a link to the funniest YouTube video you’ve ever seen - yes, seriously!