Turnaround Time

When to expect your order. We know you're excited!

Turnaround & Shipping FAQs

All of your questions on turnaround and shipping... answered!

When can I expect my order?

Order Type Finishings (Printed Tags, Hem Tags, Fold & Bag) Production Turnaround Time Shipping Time
Printed Apparel No 5-7 Business Days 1-5 Business Days, depending on shipping destination. Expedited shipping options are available!
Printed Apparel Yes 8-10 Business Days 1-5 Business Days, depending on shipping destination. Expedited shipping options are available!

What are my shipping options?

Standard turnaround time is 5-7 business days production time*, business days only. If you’d like to expedite your order, alternate shipping options are available on a case-by-case basis.

Free order pickup is available at our Orlando, FL headquarters - with this option, you will not be charged for shipping.

*Production time excludes shipping time & is dependent on quick mock approval from the customer.

How will my order be shipped?

Your order will be shipped via UPS Ground.* Once your order is shipped, we will e-mail you a tracking number - don’t forget to check your spam folder for this one!

*UPS Ground is used for all orders with standard turnaround time. UPS 2 Day, UPS 3 Day, UPS Overnight & other rush options may be available on a case-by-case basis as determined by your Customer Account Specialist.

How can I check the status of my order?

You can submit a request to check the status of your order here. You can also give us a call or send your Customer Account Specialist an e-mail to receive the status of your order! Once your order is shipped, you will also be e-mailed a tracking number.

What can affect/delay order turnaround time?

The following items will be subject to a longer turnaround time past our standard turnaround terms:

  • Printed tags
  • Hang tags
  • Hem tags
  • Folding & bagging
  • Process prints
  • Delayed mock approval

Your order turnaround time will begin once we have all of the following (and not before that!)

  • Screenprint-ready artwork as confirmed by your Customer Account Specialist
  • Approved mock of your design(s)
  • Invoice payment