Turnaround & Shipping FAQs
All of your questions on turnaround and shipping... answered!
When can I expect my order?
| Order Type | Finishings (Printed Tags, Hem Tags, Fold & Bag) | Production Turnaround Time | Shipping Time |
|---|---|---|---|
| Printed Apparel | No | 5-7 Business Days | 1-5 Business Days, depending on shipping destination. Expedited shipping options are available! |
| Printed Apparel | Yes | 8-10 Business Days | 1-5 Business Days, depending on shipping destination. Expedited shipping options are available! |
What are my shipping options?
Standard turnaround time is 5-7 business days production time*, business days only. If you’d like to expedite your order, alternate shipping options are available on a case-by-case basis.
Free order pickup is available at our Orlando, FL headquarters - with this option, you will not be charged for shipping.
*Production time excludes shipping time & is dependent on quick mock approval from the customer.
How will my order be shipped?
Your order will be shipped via UPS Ground.* Once your order is shipped, we will e-mail you a tracking number - don’t forget to check your spam folder for this one!
*UPS Ground is used for all orders with standard turnaround time. UPS 2 Day, UPS 3 Day, UPS Overnight & other rush options may be available on a case-by-case basis as determined by your Customer Account Specialist.
How can I check the status of my order?
You can submit a request to check the status of your order here. You can also give us a call or send your Customer Account Specialist an e-mail to receive the status of your order! Once your order is shipped, you will also be e-mailed a tracking number.
What can affect/delay order turnaround time?
The following items will be subject to a longer turnaround time past our standard turnaround terms:
- Printed tags
- Hang tags
- Hem tags
- Folding & bagging
- Process prints
- Delayed mock approval
Your order turnaround time will begin once we have all of the following (and not before that!)
- Screenprint-ready artwork as confirmed by your Customer Account Specialist
- Approved mock of your design(s)
- Invoice payment
