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Customer Account Assistant

  • Location: Nashville, TN
  • Job Type: Full-Time (M-F, 8am-4pm CST)
  • Hire Date: Immediately

What is Threadbird?

We are a full-service printing company specializing in screen printed apparel. Our tight-knit culture thrives off of hard-working, fun-loving professionals and we're looking to add an amazing Customer Service Assistant to the team! You’ll be using and honing your skills to help our customers build their tribes through custom merchandise creation and fulfillment at Threadbird, which was recently named one of the 5000 fastest growing companies in the country by INC. Magazine for the third year in a row.

What You'll Do:

A necessary bridge between inside sales / outside sales and production, the customer service assistant will primarily focus on assisting the internal teams via email, internal messaging tools and the phone in all aspects of our sales process.

You will interact with the team on a daily basis to ensure timeliness, efficiency, and see multiple simultaneous projects to fruition. Daily tasks will include:

  • Emailing Clients
  • Phone Calls
  • Organizing Client Artwork
  • Creating Estimates / Invoices
  • General administrative help for the department

What You'll Need to be Good at:

Multi-tasking is a must

You will be dealing with multiple projects at a time, as well as interacting with multiple departments and vendors.

Strong Communication Skills

We need someone who can accurately and consistently record Client information about the project they are looking to produce. We need you to do this on multiple levels: Email, Phone and In person.

Following Set Procedures

Consistency is key for our customers. We have set procedures in place that will allow us to be 100% transparent to the customer, it also provides clear, concise, condensed info in a complicated process.

What we require:

  • Applicants need to be friendly and outgoing, and be an effective communicator
  • A working knowledge of Adobe Photoshop and Illustrator, spreadsheets
  • Possess a general level of knowledge or interest in the products being sold

What we Offer:

  • Competitive salary and benefits package including health insurance
  • Creative workspace full of light, energy, coffee and snacks.
  • A continual and on-going education into the best practices of screen printing, garment customization, tribe building and sales techniques.
  • Spontaneous Nerf wars (every other Wednesday)
  • Paid time off/sick leave
  • 401K with company match
  • Macbook Pro computer for work
  • Monthly paid company lunches

Required Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Threadbird is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Veterans/Disability.

We’d love to hear from you! Send an e-mail to with your resume, cover letter, and anything else you think we should know about you. Please also include a link to the funniest YouTube video you’ve ever seen - yes, seriously!